What is Contact Form and Sign-Up SPAM?

Are you sick and tired of dealing with signup spam on your website? You know the kind of thing, where your inbox has a dozen emails seemingly from interested customers who have filled in the contact form on your website, however when you look more closely all but one or two are from foreign companies offering anything from SEO services to subcontract development or telephone answering services.

Dealing with this kind of thing manually every morning is just about OK if there’s only one or two but if your marketing campaign is being successful and you’re now getting lots more visitor traffic, ironically you’ll also get more of this kind of contact form spam.

How to deal with it effectively?

Dealing with the email part of the spam is relatively easy, hit the delete button and when you get tired of that you can be creative and write a rule in your spam filter or email client and do that automatically.

However that form submission is probably sending emails to various people in the company and if you’re doing it properly there’s an entry in your CRM system too. It’s best not to let these get there in the first place rather than retrofit post rationalisation.

We’ve tried several systems and tactics including CAPTCHA in all its various guises and variations. CAPTCHA is just horrible, I hate it and I refuse to submit my visitors to the same pain, so that’s just not an option. To cut a long blog short, the most successful way of eliminating signup and contact form spam is CleanTalk.

.. the most successful way of eliminating signup and contact form spam is CleanTalk.

CleanTalk comes as code snippets and libraries for websites and applications, an awesome plugin for WordPress, and I rarely use the word awesome, and a whole selection of plugins for other platforms including Drupal, Magento, MediaWiki and Joomla.

CleanTalk is now a defacto must have standard plugin for all our own and our customer’s websites.

  • Since the redevelopment of www.smartraspberry.com we have had great feedback from our customers and we have seen a significant increase in both new and returning traffic to our website. This is no doubt due to the team’s superb design work, and because Scott and Gavin really listened to our brief and specific needs, for what is a reasonably niche business model. Throughout the process the Ecommnet team have been friendly, flexible and a pleasure to work with.

    — Ellie Campbell, Business Manager, Smart Raspberry
  • Since the relaunch of www.roughguides.com in 2013, the monthly visits have reached 2,400,000 from a starting point of 200,000. This growth has been achieved through a cross-functional team effort of which Ecommnet have formed an integral part, providing their development and build expertise.

    As a web professional with significant experience working alongside agencies, I recommend Ecommnet without hesitation.

    — John Wood, Senior Product Manager, Dorling Kindersley
  • Ecommnet work in a very collaborative manner, they took the time to listen carefully to our ideas and requirements and to fully understand Squashed Tomato’s whole business.  They were then able to not only meet the remit but to also contribute valid, informed suggestions to further enhance the website’s contribution to our business.

    I highly recommend Ecommnet as a website partner.  Robert Campbell has built a strong team who are professional and friendly to work with.  Communication is very good; they listen as well as inform and obviously communicate well between the team too.

    — Zoe York, Director, Squashed Tomato
  • The Ecommnet team worked extremely well throughout the process – at all times ensuring they fully understood the brief and the numerous changes and adaptations that were made along the way. They were impressive as they were happy to try new methods in producing the App, resulting in one CMS that was able to populate both android and apple platforms.

    At all times they were extremely conscientious replying to all queries on the same day – and were very patient in dealing with ‘not so tech savvy’ customers.

    I would fully recommend Ecommnet.

    — Alison Lloyd, Duty Officer, Margam Country Park
  • I’ve nothing but praise for Robert and the team and despite their long trading history have seen how they have maintained a strong, exciting and invigorating culture of success within their business which, for me, having had 20 years in application development is often more important than pure technical capability as it’s this consultative and empathetic approach which extracts the requirements from non-IT staff to enable Ecommnet to design and deliver a stronger better product.

    — Jason R Wilkinson, Head of Business Transformation, Westfield Health
  • We wanted an interesting and engaging website with new features that motorsport fans would enjoy looking at. The website is fresh, easy to navigate and appealing.

    — Stephen Kilbey, Strakka Racing
  • You always hope that when you bring in a third party, they have your goals in mind. Ecommnet engaged with us and were committed to helping us achieve our ambitions, not trying to upsell. As budget-holder, I was particularly impressed with their transparency; they quoted on an hourly basis, not by the day. This meant that we could prioritise the work, rethink our plans, make decisions and confidently justify them to our stakeholders.

    — Liz Statham, Web Director, Rough Guides
  • The team were a pleasure to work with in designing a new website for Squashed Tomato.  They understood the requirements of the site and the brand image we wanted to portray.  Their strength has always been in functionality, our requirements were relatively simple but I liked the way they didn’t try to make things more complex.  The new team has strengthened the design skills of the business and we were delighted with the look of the website.  Working with Ecommnet was a partnership.

    — Zoë York, Director, Squashed Tomato
  • Ecommnet was able to create and deliver an all-new website that has in a short space of time received many compliments and generated enquiries. The team is accessible, helpful and responsive and have removed the ‘pain’ of IT. We were so pleased that they’re now entrusted to look after all our IT infrastructure.

    — Nick Bailey, Director, Elan PR
  • Within just a month of launch, we’re seeing a 60% increase in visitors and page views are up by 35%.

    — Adrian Low, Web Development Manager, Rough Guides
  • The team were a breath of fresh air; they understand our business, how to integrate with our processes and infrastructure and work with the regulatory representatives to define what was compliant – we didn’t want them developing in the dark and coming back with something that wasn’t fit for purpose. They turned out to be more than just developers.

    — Rough Guides